PARTNER AGENCY SUPPORT COORDINATOR

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PARTNER AGENCY SUPPORT COORDINATOR

PARTNER AGENCY SUPPORT COORDINATOR

    June 4, 2021    By admin

  •   Full Time
  •   Nashville, TN
  •   

We are hiring for a full-time job in the Agency & Program Services department at Second Harvest Food Bank of Middle Tennessee.

What you’ll do:

Summary: The primary responsibilities include managing food order entry and distribution for specific programs

within the department as well as providing superior customer service, both internally and externally.

Key Responsibilities:
  • Provides customer support to Partner Agencies and program sites – including addressing order discrepancies, delivery questions, online ordering assistance, invoice and statement requests, past due account reminders, and filing.
  • Manages Mobile Pantry program – including managing funds, scheduling distributions with Partner Agencies, updating tracking and calendar, sending confirmation emails, and invoicing.
  • Cross-trained with ability to fulfill needs and provide additional support to counterpart colleague in the same role, but with primary responsibilities of food order specifics for program sites and perishable distributions, including but not limited to order processing, scheduling, tracking, invoicing and communications.

When & Where: Typical daytime weekday schedule of Monday-Friday 8 AM – 4:30 PM to work primarily out of our distribution center in Nashville, TN. Occasional travel within the service area may be necessary.

Is this you?
  • Education: High School diploma (or equivalent) required. Bachelor’s degree preferred.
  • Experience: 2+ years of related experience or training required.
  • Skills: Genuine compassion and appreciation for hunger issues and Second Harvest’s mission, superior customer service skills, seamlessly interacts with diverse communities, impeccable attention to detail, computer program proficiency and ability to learn new software. Bilingual in Spanish preferred.
  • Other requirements: our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record and a pre-employment drug test. Current Driver’s License and automobile insurance are also required. Criminal backgrounds are evaluated on a case by case basis considering several factors (timing, frequency, severity and job relation).

Think this sounds like a role and workplace where you would thrive? Apply now!

You can express interest in joining our team, in any of the following ways:

  1. Online: employment application on our website – https://www.secondharvestmidtn.org/job- opportunities/. Resume and cover letter can be uploaded with applications on the website as well.
  2. Email: Resume and cover letter can be sent to our Human Resources team at jobs@secondharvestmidtn.org.
  3. In person: applications can be completed by visiting us on-site at any of our distribution centers, locations can be found on our website at https://www.secondharvestmidtn.org/contact/.

Thanks for your interest in working for Second Harvest Food Bank of Middle TN. We love it here and think you will too.

To apply for this job please visit www.secondharvestmidtn.org.

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