Customer Service Representative

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Customer Service Representative

Customer Service Representative

    January 20, 2021    By admin

  •   Full Time
  •   Nashville, TN
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Job description

Jani-King is the World’s largest commercial cleaning franchise company. There are more than 9,000 authorized franchisees in the Jani-King system and more than 120 regional offices in 14 countries. As the global leader in franchised commercial cleaning services, Jani-King’s success is the result of a tradition of leadership in business development, business operations, and customer service.

 

Description

Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

 

Job functions:

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Act as the company gatekeeper
  • Utilize computer technology to handle high call volumes
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts

 

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

 

Submit resume and cover letter to:

 

Javier Arrieta

Office Manager

Jani-King of Nashville & Memphis

5560 Franklin Pk Cr, Suite 100

Brentwood, TN 37027

Office: (615) 445-7979

jarrieta@janikingnash.com

To apply for this job email your details to jarrieta@janikingnash.com

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